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Last updated: March 2026
Mediva Health (“Mediva,” “we,” “us”) respects your privacy. This policy describes how we collect, use, and protect information when you use our website, waitlist, and future services.
We may collect information you provide directly—such as name, email, phone number, and messages submitted through our forms—as well as basic technical data (e.g. device type, browser, and approximate region) needed to operate and secure our services.
We do not sell your personal information. We may share data with service providers who assist our operations under strict confidentiality, or when required by law.
We use reasonable technical and organizational measures to protect your information. No method of transmission over the internet is 100% secure.
Where applicable, you may request access, correction, or deletion of your personal information by contacting us at info@mediva-health.com.
We may update this policy from time to time. Continued use of our services after changes means you accept the updated policy.
How Mediva approaches safe, responsible guidance
Mediva is not an emergency service. If you believe you or someone else is experiencing a medical emergency, call your local emergency number immediately.
Our tools are designed to support understanding and triage-style information, not to replace diagnosis or treatment by a licensed clinician who knows your full history.
We structure our systems around medically reviewed content and ongoing quality checks. Automated outputs may still be incomplete or incorrect; always follow advice from your healthcare provider when it differs from app content.
Health-related information you share with us is handled with heightened care. See our Privacy Policy for details on collection, use, and your rights.
If you notice unsafe, misleading, or harmful behavior in our services, please report it to info@mediva-health.com so we can investigate.
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Every automated response is audited by our board of medical directors.
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